Refund policy

Your and your furry companions' satisfaction are our priority.

We want you to love your purchase. If for any reason you're not completely satisfied, you can return unused items within 14 days of receiving your order.

Please note:

• To ensure a smooth return process, please return the item in its original condition, unworn and undamaged, with all original packaging.
• Custom orders (such as customized dog tags) are not eligible for return.
• Return shipping costs are the responsibility of the customer.

If you have any questions or need help with a return, please contact us via mail at contact@kachostudio.com We're happy to assist you!