Things on your mind

What is Kachó?

Kachó is an ethical dog accessories brand based in Budapest, Hungary, inspired by our beloved rescue pup, Scotch.

We specialize in handcrafted premium dog accessories, blending timeless design with responsible practices. Each piece is meticulously made in Budapest using the finest vegetable-tanned Italian leather and premium hardware sourced from local and European suppliers.

Our commitment to sustainability includes a made-to-order approach and zero-waste leather production, ensuring every piece of leather is used purposefully. This minimizes our environmental footprint and supports ethical labor throughout our supply chain. Additionally, we donate 10% of our net profits to local shelters, supporting rescue animals in need.

Designed for discerning dog lovers, Kachó accessories prioritize premium craftsmanship and eco-friendly values—because your dog deserves the best, and so does our planet.

Discover our collections now.

What does Kachó mean?

The word “Kachó” means “dog” in Papiamento, a vibrant creole language spoken on the beautiful ABC islandsArubaBonaire, and Curaçao in the Dutch Caribbean. Papiamento blends influences from Portuguese, Spanish, Dutch, and other languages, reflecting the rich cultural heritage of the region.

Our love for Curaçao began the moment we first visited. We were captivated by the island’s charm—its friendly people, relaxed way of life, and deep appreciation for nature and the environment.

The name Kachó is a tribute to the positive, warm, and friendly connections we formed in Curaçao. Inspired by this spirit and our passion for pampering furry companions, Kachó was born.

Our brand embodies the values of connectionquality, and sustainability, offering luxurious and eco-friendly dog accessories handcrafted with love.

Where do you source materials?

At Kachó, high-quality materialssustainability, and ethical working conditions are at the heart of what we do. We source all our materials within Europe and handcraft our products in Budapest, Hungary, where our brand is based.

Our vegetable-tanned leather is sourced from Italy, a country renowned for its tradition of luxurious quality and exceptional craftsmanship. To complement this, we purchase our premium hardware locally in Hungary.

By keeping our supply chain close to home, we ensure:

  • Exceptional product quality: Every detail meets the highest standards.
  • Sustainability: Reduced environmental impact through local sourcing and shorter transportation.
  • Ethical practices: Full oversight of working conditions in every step of production.

Choosing Kachó means supporting a brand that values quality, the environment, and ethical craftsmanship.

What is the best way to care for my Kachó accessory?

Proper care ensures your Kachó leather accessory stays beautiful and durable for years. Follow these simple steps to keep your vegetable-tanned leather collar and leash in top condition:

1. Regular Cleaning

  • Wipe your accessory with a damp (not wet) cloth to remove dirt and dust.
  • Avoid harsh chemicals or detergents, as these can damage the natural leather finish.

2. Nourish the Leather

  • Apply a high-quality leather balm every few months to maintain suppleness and shine.
  • Your Kachó accessory comes with a complimentary leather care kit, including a nourishing balm and a soft cotton cloth for easy maintenance.

3. Store in a Cool, Dry Place

  • Keep your leather accessory away from direct sunlight and heat sources to prevent cracking or discoloration.
  • Use the organic cotton dust bag included with your product to protect your collar and leash when not in use.

By following these care tips, your Kachó handcrafted dog accessories will age beautifully, accompanying your furry friend on countless adventures while preserving their quality and charm.

How do I find the right collar size for my dog?

To find the perfect collar size for your dog, follow these simple steps:

1. Measure Your Dog's Neck

  • Use a soft measuring tape to measure the circumference of your dog's neck in centimeters (cm).
  • Have your dog stand or sit calmly while you take the measurement to ensure accuracy.
  • Make sure the tape measure is comfortably loose, allowing you to fit two fingers easily between the tape and your dog’s neck.

2. Adjust for Comfort

  • For a secure and comfortable fit, add 1 - 2 cm to the measured neck circumference. This extra room ensures your dog can wear the collar comfortably without it being too tight.

By following these steps, you can ensure a well-fitting collar that provides comfort and safety for your furry friend.

My dog went swimming with their leather collar on. What should I do?

Leather can react to water, so it's best to avoid letting your dog swim with their leather collar on. However, if your collar gets wet, follow these simple steps to restore its beauty and durability:

1. Air Dry Thoroughly

  • Gently remove the collar and pat off excess water with a clean, soft cloth.
  • Avoid using heat sources, such as a hairdryer, as they can dry out the leather and cause cracking.
  • Find a well-ventilated area at room temperature to air dry the collar naturally.

2. Reshape and Condition

  • Once the collar is fully dry, gently massage the leather with your hands to soften and restore its natural suppleness.
  • To smooth out any wrinkles, iron the collar carefully. Never iron directly on the leather—always place a clean towel between the iron and the collar. Set the iron to the lowest heat setting and only iron over the towel surface, not directly on the leather.

3. Nourish the Leather

  • After reshaping, apply a high-quality leather balm to help restore moisture and maintain the leather’s softness.
  • Each of our accessories arrives with our complimentary leather care kit, which includes a nourishing balm and a soft cotton cloth for easy maintenance.

By following these steps, your vegetable-tanned leather collar will remain in top condition, ready for many more adventures with your furry friend.

Do your prices include VAT?

Yes, all of our prices are displayed withVAT (Value Added Tax) included, so you can easily see the final price upfront. This ensures full transparency and helps you know exactly what you’ll pay before checkout.

Which countries does Kachó ship to?

We currently offer shipping to Europe and North America, including the United States and Canada.

For inquiries about international shipping to other countries, please feel free to contact us at contact@kacho.eu.

What are the shipping times and costs?

Free Shipping

Enjoy free shipping on orders over EUR 200.

Shipping Rates for Orders Under EUR 200

  • Europe: EUR 15.90
  • North America: EUR 59.90

Shipping Times

  • Europe: 2 - 5 business days
  • North America: 8 - 14 business days

For any further questions or assistance, feel free to contact us contact@kacho.eu.

What if I want to return my item?

Your satisfaction and that of your furry companion are our top priority. We want you to love your purchase. If for any reason you're not completely satisfied, you can return
unused items within 14 days of receiving your order.

Return Instructions

  • To guarantee a smooth return process, please ensure the item is in its original conditionunworn, and undamaged.
  • All original packaging should be included with your return.

Important Notes

  • Custom orders (e.g., customized dog tags) are not eligible for return.
  • Return shipping costs are the responsibility of the customer.

If you have any questions or need assistance with your return, please contact us at contact@kacho.eu. We’re happy to help!

What is meant by “original condition, unworn and undamaged, with all originalpackaging”?

To ensure a smooth return process, we kindly ask that you return your item in original conditionunworn, and undamaged, with all original packaging. Here's what that means:

  • Original Condition: The item must be free from any wear or tear. It should not show signs of use, damage, or alterations.
  • Unworn and Undamaged: The item should be unused and should not have any marks, scratches, or damage.
  • Original Packaging: All packaging materials that protected your item when you received it, including the boxtags, and any other protective packaging, should be included in your return.

Unfortunately, we cannot accept returns for items that show any signs of use or do not include the original packaging.

Care

Crafted from nature's finest, our vegetable-tanned leather accessories are free from harmful chemicals and dyed with natural tannins. This special process leads to timeless beauty as it allows the leather to age gracefully, developing a beautiful patina that reflects your dog's journey.

While these collars are built to last, extended swims are best enjoyed without them. To preserve the natural beauty and longevity of the leather, we recommend removing the collar before water
play.

Here's how to keep your leather looking its best:

1. Regular Cleaning

  • Wipe your accessory with a damp (not wet) cloth to remove dirt and dust.
  • Avoid harsh chemicals or detergents, as these can damage the natural leather finish.

2. Nourish the Leather

  • Apply a high-quality leather balm every few months to maintain suppleness and shine.
  • Your Kachó accessory comes with a complimentary leather care kit, including a nourishing balm and a soft cotton cloth for easy maintenance.

3. Store in a Cool, Dry Place

  • Keep your leather accessory away from direct sunlight and heat sources to prevent cracking or discoloration.
  • Use the organic cotton dust bag included with your product to protect your collar and leash when not in use.

By following these care tips, your Kachó handcrafted dog accessories will age beautifully, accompanying your furry friend on countless adventures while preserving their quality and charm.

Return

Your satisfaction and that of your furry companion are our top priority. We want you to love your purchase. If for any reason you're not completely satisfied, you can return unused items within 14 days of receiving your order.

Return Instructions

  • To guarantee a smooth return process, please ensure the item is in its original conditionunworn, and undamaged.
  • All original packaging should be included with your return.

Important Notes

  • Custom orders (e.g., customized dog tags) are not eligible for return.
  • Return shipping costs are the responsibility of the customer.

If you have any questions or need assistance with your return, please contact us at contact@kacho.eu. We’re happy to help!